Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE

– General information , Valid from the 20th February 2017

The DNA-LUXURY.com website is operated by MAVERICK TIME SA .
Please read these terms and conditions carefully before using the website .
The general conditions of sale contained here are applied to all products exclusively through the DNA LUXURY e-commerce website.
They define the rights and obligations of the parties .

MAVERICK TIME SA reserves the right to modify at any time the content and form of these general conditions of sales .

Seller :
MAVERICK TIME SA
Route d’Englisberg 5
1763 Granges Paccot
Switzerland
Tel. +41(0) 26 460 73 40

Buyer :
Anyone acquiring goods through the website

– Personal data

MAVERICK TIME SA shall respect the privacy of the personal data communicated by the Buyer on the DNA-LUXURY.com e-commerce website and shall manage the data in accordance with applicable legal obligations.

Buyers data may be used by MAVERICK TIME SA internal services for the following purposes:

– For the management of orders, deliveries and billing
– To inform the customers of sales and events by way of e-mails of invitation
– To improve and customise the communication toward the customers, by way of sending newsletters, special offers and other .

When he first registers on the website , the Buyer retains the possibility of refusing the sending e-mails of invitation or other commercial communications , he may modify this setting in his account at any time.
The Buyer shall provide the personal information necessary to the management of his order (delivery and billing) . This information shall be accurate, valid and up-to-date.
The information concerning the Buyer’s identification and password shall be kept secret by the customer.
– Purchase , description of the products
By submitting an order through the website, the Buyer declares being major and having capacity to establish rights and obligations through his/her acts.
In case of disagreement with the General terms and conditions of sale , the Buyer shall refrain from ordering through the website.

Once the desired product has been chosen, it is placed in the shopping cart by clicking the button “add to cart “ .
The Buyer may then continue his selection of products , modify his shopping or proceed with the payment of the order .
The confirmation of the order by the Buyer serves as acceptation of the general conditions of sales .
Once the order confirmed and paid , the Buyer receives by e-mail a confirmation of his order .

For each product selected on the DNA-LUXURY.com website a summary page will be displayed featuring a photograph of the item , unit price , and the total amount owed for your order .
The Buyer should check this information accurately reflects your selection before to order will be submitted to MAVERICK TIME SA for processing .

While every effort is taken to try to ensure that the colouring , design and style of the product photographs displayed of the DNA_LUXURY products , variations may occur due to the nature of crafting custom orders using natural materials such metal treatments be affected by technical restrictions of colour reproduction on your computer equipment .

The prices mentioned for each product on the e-commerce website are indicated in CHF ( Swiss Francs ) , excluding taxes and shipping costs .The delivery expenses of the order shall be indicated prior to the final confirmation of the order .

MAVERICK TIME SA reserves the right to modify, without prior warning and at any moment , the prices and other fees published on the DNA-LUXURY.com website. However, the products will be billed to the Buyer on the basis of the tariffs in force at the moment of the confirmation of the order.
The prices applicable to the Buyers are those valid for the country in which he will indicate delivery address .

MAVERICK TIME SA reserves the right to cancel any order placed by a Buyer with whom it has a dispute concerning a prior order, or if has reasonable cause to suspect that such Buyer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate cause.

For any exceptional order, we thank you to contact our customer service on the following address : order@dna-luxury.com.

MAVERICK TIME SA shall not be liable in case of stock outage or unavailability of products and reserves the right to change at any time and without notice the items proposed on the DNA-LUXURY.com website .

– Order confirmation / Secure payments

The Buyer is required to pay for any order placed on the DNA-LUXURY.com website immediately upon confirmation of your order .

We accept payment by credit card as well as PayPal.
All orders are payable in CHF ( Swiss Francs ). We accept the following credit cards: MasterCard®, Visa®, American Express®. Your order will only be dispatched once we have verified your payment method and received authorization to process your payment.

Your credit card will be debited when your order is processed.
We will only charge you the prices and shipping costs for the goods available included swiss VAT if delivery is in Switzerland.
For international orders, local taxes have to be paid upon receipt by the Buyer.

The order will be considered effective upon receipt of the approval by the bank payment centres.

In accordance with applicable legislation and to ensure the security and privacy of the customers information , MAVERICK TIME SA does not memorise the banking data of the customers.
It is therefore up to the customer to save and print his certificate of payment if he wishes to preserve the details of the payment related to his order.

The payments managed by the e-commerce DNA-LUXURY.com website are subject to the highest possible security standard to date : PCI DSS Certification level 1. This international norm, set up by the main market actors ( MasterCard, Visa , American Express“) stipulates security requirements for international payments.
– Delivery

Goods purchased via DNA-LUXURY.com website may be delivered worldwide except several countries ( Please contact us in order to check your country’s status ) and are calculated at the end of the order process , on the basis of the delivery country, weight, volume and the tariffs of the carrier.
MAVERICK TIME SA will not process any order for which a post office box or APO/ FPO address is provided.
Goods will be shipped to the delivery address specified during the ordering procedure.
Delivery costs depended on the shipping address of your order .
No refund will be made for lost packages due to an incorrect address.
Any item that is abandoned in customs at the destination country will not be refunded.

All items are on stock in Switzerland and will be shipped from Switzerland via FEDEX. Shipping is the responsibility of the shipping company although every effort will be made to locate any delayed or lost-in-transit packages.

– Guarantee

MAVERICK TIME SA goods are covered by a 2 years guarantee against all materials and manufacturing defects starting from the date of delivery .
The guarantee does not cover normal wear, accident damage arising from improper use or shocks, or loss.

– Returns , Exchanges, refunds

All sales are final.
A product ordered on the DNA-LUXURY.com website cannot be returned for exchanges or refund, unless a manufacturing defects is detected and cannot be repaired.

The procedure is as follows:

– The customer will contact our after Sales Department
– A shipping process will be agreed between the Seller and the Buyer
– All goods have to be returned to the following address :

MAVERICK TIME SA
Route d’Englisberg 5
1763 Granges Paccot
Switzerland

– The product must be complete , correctly protected , in its original
package and must be sent along with a copy of the sale bill .

Contact as if you have any questions on how to return your item to us at :

info@DNA-LUXURY.com
– Applicable law

The present general conditions of sale , as well as any sale to which they apply , are subject to Swiss law.
The place of jurisdiction shall be Fribourg, Switzerland.
Any litigation or dispute arising from or in connection with these general conditions of sale or with any sale to which they apply will be settled in accordance with Swiss law, whether the claim in based in contract or in tort or upon any other legal foundation . This application of the 1980 United Nations Convention on Contracts for the International Sale of Goods is expressly excluded .
– COOKIES
Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.
We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies:
·   First party cookies, served directly by DNA-LUXURY to your computer or mobile device.  They are used only by MAVERICK TIME SA to recognise your computer or mobile device when it revisits our Platform.
·  Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.
Cookies can remain on your computer or mobile device for different periods of time.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again.

You have the right to choose whether or not to accept cookie .
However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our website.